ERGOCHIEF Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.ergochief-usa.com (the “Site”) and it’s subdomains. This policy is effective 22/4/2018.

Agreement

Please carefully read the following Terms of Use and Privacy policy before using ergochief-usa.com. By accessing the site via any medium, User accepts and agrees to all conditions imposed in this Terms of Use Agreement.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  •  “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  •  “Web beacons” “tags” and “pixels” are electronic files used to record information about how you browse the Site.

Information from Third-party Analytics

We use or may use third-party analytics services, such as Google Analytics to analyze your use of the Site, compile reports on activity, collect demographic data, analyze performance metrics, and collect and evaluate other information related to the Site. 

Google Analytics is a web analytics service provided by Google, Inc., (“Google”). Google Analytics places cookies on your computer, to help the website analyze how users use the Site. 

The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. 

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. 

By using this Site, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For more information regarding Google Analytics please visit Google’s website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html

You can opt out of targeted advertising by:

GOOGLE – https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.

Fulfilment

In order to fulfil some of the services provided by ERGOCHIEF, we may need to use some of your Personal Information with our service providers that we use to fulfil services for you such as payment processing, fulfilling orders, delivering packages, order tracking and providing customer service. 

We only share the information necessary to provide the service. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us.

How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  

Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

The information collected is also used collectively for purpose of optimizing the website and improving the overall experience this might include changes in the flows and the way information is provided to different users. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties, parent companies and subsidiaries partners to help us use your Personal Information, as described above.  For example, we use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.  

You can also opt-out of Google Analytics here :  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network 

Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, subscribe to our news feed or create an account we will maintain your Order Information for our records unless and until you ask us to delete this information.

External Links

This site contains links to other websites. ERGOCHIEF is not responsible for the privacy practices or the content of other websites.

User-Generated Content

ERGOCHIEF users may post, upload, and/or contribute (“post”) content to the Products(which may include, for example, pictures, text, messages, information, and/or other types of content) (“User Content”). For the avoidance of doubt, “User Content” includes any such content posted to the ERGOCHIEF Blog as well as any other part of the ERGOCHIEF Service.

You promise that, with respect to any User Content you post on ERGOCHIEF,

(1) you have the right to post such User Content, and

(2) such User Content, or its use by ERGOCHIEF as contemplated by the Agreements, does not violate the Agreements, applicable law, or the intellectual property (including without limitation copyright), publicity, personality, or other rights of others or imply any affiliation with or endorsement of you or your User Content by ERGOCHIEF or any artist, band, label, entity or individual without express written consent from such individual or entity.

ERGOCHIEF may, but has no obligation to, monitor, review, or edit User Content. In all cases, ERGOCHIEF reserves the right to remove or disable access to any User Content for any or no reason, including but not limited to, User Content that, in ERGOCHIEF’s sole discretion, violates the Agreements. ERGOCHIEF may take these actions without prior notification to you or any third party. Removal or disabling of access to User Content shall be at our sole discretion, and we do not promise to remove or disable access to any specific User Content.

ERGOCHIEF is not responsible for any comments, discussion or shared post that might result in controversial conflict or any type of dispute. The purpose of the blog contents and comment functions are only limited to sharing, they do not intend to be a medical or professional reference of any type. 

You are solely responsible for all User Content that you post. ERGOCHIEF is not responsible for User Content nor does it endorse any opinion contained in any User Content. YOU AGREE THAT IF ANYONE BRINGS A CLAIM AGAINST ERGOCHIEF RELATED TO USER CONTENT THAT YOU POST, THEN, TO THE EXTENT PERMISSIBLE UNDER LOCAL LAW, YOU WILL INDEMNIFY AND HOLD ERGOCHIEF HARMLESS FROM AND AGAINST ALL DAMAGES, LOSSES, AND EXPENSES OF ANY KIND (INCLUDING REASONABLE ATTORNEY FEES AND COSTS) ARISING OUT OF SUCH CLAIM.

Security

To prevent unauthorized access, promote data security, and encourage appropriate use of information, we use a variety of tools (encryption technologies, passwords, physical and electronic security, and procedural safeguards) to protect your information. However, “perfect security” does not exist on the internet, so we make no guarantees.

Notification of Changes

ERGOCHIEF, reserves the right to modify these Terms of Use and Privacy Policy at any time without notice to User, including imposing a fee to access certain materials contained on the site. Any change in these Terms of Use is effective immediately upon User’s receipt of notice from ERGOCHIEF. 

Notice can be given through e-mail, posting on the site, or any other means by which User may obtain notice. Users should periodically check these Terms and Policy of Use for changes. Any use of the site after changes have been made shall be deemed acceptance of those changed Terms of Use. ERGOCHIEF, reserves the right to monitor use of the site.

ERGOCHIEF, has the exclusive right to control accessibility, hours of use, features on the site, and any other information found on the site. ERGOCHIEF, can restrict access to any or all portions of the site or remove any information or content from the site at any time

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected], call our customer service: 

Customer Service

United States:
(800) 747-6558
Monday – Friday
9:00 a.m. – 6:00 p.m. (PST)

or by mail using the details provided below:

2056 Junction Ave ,  San Jose, CA, 95131, United States

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